If you have forgotten your Password:
At any time, click on the “My Details” button and update your personal contact details if required.
It is critical that you please keep your contact details up to date, so that you keep informed of the latest news and updates, and where you have purchased tickets that will be delivered by mail, you must keep your Delivery Address current.
To update your contact details:
If you have purchased more than one Print-At-Home E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you.
You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it. Furthermore, the name on the ticket must match the ID of the person using the ticket to gain entry to the event.
To name your E-ticket/s, login to your Members Area, then:
Once you have named your E-tickets, you can download and print them by either:
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from - www.adobe.com/products/acrobat/readstep.html
General Admission Print-At-Home E-tickets are available to download from your secure Members Area. The tickets will be stored and remain safe and secure for the life of the ticket therefore there is no rush to download.
Print your Print-At-Home E-tickets using a minimum 300dpi resolution printer to ensure that the barcode prints properly. They can be printed in black and white, or colour, on standard A4 paper. Once printed, please read the terms and conditions.
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate.
Make sure that each person you have bought the tickets for has their own ticket when attending the event. You MUST NAME each E-ticket in the name of the person that will use the ticket to gain entry to the event BEFORE you download and print it.
The E-ticket bearer will be asked to show proof of identification at the gate of the venue to gain entry. Security staff will check that the name on the ticket matches the ID of the person using the ticket to gain entry to the event.
Do not give copies of your E-ticket to others.
Treat an E-ticket like cash.
Tickets will be posted approximately 3 - 4 weeks from the date you originally placed your Order. If you have not received them by the 31st October please email firstname.lastname@example.org
What are the benefits of becoming a Member?
Membership is absolutely FREE and the benefits are priceless. As a member you'll be among the first to receive exclusive offers, event promotions and announcements, ticket sales details, and exclusive behind the scenes interviews and content. You need to be a Member to buy tickets, so keep your Member Details up to date to ensure you don't miss out on any breaking news. Click here to register as a Member now.
Is the Member Area safe and secure?
Yes, the Members Area is a password protected environment, and because it is the launchpad from which to buy tickets to events and other goods or merchandise, it features SSL Security protection. If you are concerned that you have lost your password, or wish to change your password, you can reset it at any time.
When I try to enter my Password it says that it is incorrect
Passwords are case sensitive, so check whether you have the Caps-Lock key on and re-enter your Password. If this still doesn't work or you think you have lost your password, please click on the Reset Password button, fill in the Username you registered as a Member with and press "Submit". Instructions on how to reset your Password will be emailed to you.
Why is an email confirmation required after I have registered as a member?
You should receive an email within a few minutes of submitting your online Member registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.
When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed!
How do I unsubscribe from the mailing list
Click here to Unsubscribe.
If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking here.
We endeavour to respond to help requests within 24 hours or the next working day.